Overview
Turn security alerts into informed action
A security alert is the beginning of an investigation. Understanding its significance requires evidence, business context, and a clear route to the people authorized to act. Innoraft’s Managed SOC service brings these activities into a defined operating model. We manage the agreed alert queues, investigate suspicious activity, document findings, and coordinate escalation through your incident procedures. The service includes supervision, case quality reviews, handovers, and reporting. We work with your security and technology teams to establish who makes response decisions, who performs remediation, and how incidents move between teams.
Six capability blocks
Core capabilities covering monitoring, response, continuity, and improvement.
Security Monitoring & Alert Triage
Review alerts from the systems and queues included in your service. Apply agreed prioritization criteria, assess available context, and identify cases that need further investigation during contracted coverage hours.
Threat Investigation
Examine suspicious activity using available identity, endpoint, cloud, network, and other relevant telemetry. Record findings, affected assets, evidence references, and unresolved questions to support informed decisions.
Incident Escalation & Response Coordination
Route incidents to the appropriate owner with the information needed to act. Coordinate next steps through documented runbooks and perform only those response actions explicitly included in the service and authorized by the client.
On-Call Incident Support
Provide separately contracted participation in incident rotations, including PagerDuty-based paging where applicable. Define acknowledgement, initial assessment, escalation, backup arrangements, and handover for activated incidents.
Case Management & Operational Continuity
Maintain investigation records, track pending actions, and provide structured shift handovers. Manage supervision and backup arrangements so open cases and operational knowledge are carried forward between assigned team members.
Service Reporting & Improvement
Review service performance, investigation quality, recurring alerts, and operational gaps. Report against agreed measures and maintain an improvement backlog covering procedures, detection feedback, and dependencies on other teams.
How we do it
Assess, define, transition, operate, improve
Understand your security environment
Review your tools, alert volumes, current providers, incident procedures, and coverage needs. Identify the workflows that Innoraft will manage and the dependencies that affect delivery.
Define responsibilities and service levels
Agree monitoring scope, severity criteria, response authority, escalation paths, and service measures. Document working hours, on-call requirements, client responsibilities, and the treatment of out-of-scope work.
Prepare and validate the service
Establish access, runbooks, case templates, and handover procedures. Walk through representative alerts and test paging and escalation paths before accepting operational responsibility.
Operate with service oversight
Manage monitoring, investigation, and incident coordination within the service scope. Maintain supervision, case reviews, and communication with your designated stakeholders.
Review and improve
Assess service performance and investigation quality at agreed intervals. Prioritize improvements to workflows and detections, and review scope when your environment or workload changes.
FAQ
Frequently Asked Questions
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