Overview
Security operations with clear ownership
Security tools need ongoing attention to deliver useful results. Alerts need investigation, data sources need maintenance, and incidents need a clear path from detection to action. Innoraft brings these activities together through managed SOC and SIEM services. We define the scope, establish operating procedures, and take responsibility for the people, processes, and daily delivery of the contracted service. Our engagement can work alongside your internal security team or existing providers. You retain control of security policy and business decisions, while we manage the operational responsibilities entrusted to us.
Our Key Services
Manage the daily operation. Strengthen the foundations
Security monitoring and the platforms behind it need different kinds of attention. Our services address both, with responsibilities defined clearly when delivered together.
Managed SOC Services
Manage alert monitoring, threat investigation, incident escalation, and operational reporting through a structured security operations service. Coverage, response authority, and on-call participation are defined around your requirements.objectives.
SIEM Management & Optimization
Keep your security monitoring platform aligned with your environment. Manage log sources, data health, detection rules, and platform configurations, with ongoing reviews of alert relevance and usage.
Working with your team
A managed service that fits your operating model
A successful engagement starts with understanding what your team needs to retain and what Innoraft will own. In a co-managed engagement, we manage defined workflows alongside your team, with shared visibility into cases, service performance, and improvement priorities. Where a broader function is entrusted to us, we take responsibility for its daily operation within the contracted scope.
A service lead and technical escalation path.
You get a single, accountable point of contact who understands your environment and priorities. When issues need to move fast, a clear technical escalation path ensures the right expertise is engaged without delay.
Responsibilities for investigation, response decisions, and remediation.
We define upfront who investigates, who decides on response actions, and who carries out remediation. This removes ambiguity during incidents and ensures accountability stays clear even when timelines are tight.
Coverage hours, handovers, and backup arrangements.
Service coverage is mapped to your operating hours, with documented handover processes to maintain continuity across shifts or time zones. Backup arrangements ensure there's never a gap in coverage, even during leave or unexpected absences.
Service levels, reporting, and review meetings.
Agreed service levels set clear expectations for response and resolution times. Regular reporting and review meetings keep performance visible and give both teams a structured forum to discuss trends and improvements.
Access controls and procedures for handling investigation evidence.
Access to systems and data is governed by defined controls appropriate to the sensitivity of the engagement. Evidence gathered during investigations is handled under documented procedures to preserve its integrity and support any downstream requirements.
FAQ
Frequently Asked Questions
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