FAQs

• Git apply (used for 'git diff' patches): This command simply applies the file changes described in a patch file to your working directory. 
• Git am (used for 'git format-patch' patches): It applies patches that contain commit metadata (author, date, message) and automatically creates a new commit in your repository for each patch it successfully applies.

Future AI systems will likely become more conversational and emotionally aware, while human agents will focus on higher-value tasks that require empathy and expertise.

Frustration usually occurs when a bot cannot understand queries, repeats the same response multiple times, or makes it hard to reach a human agent.

Yes. AI analyzes customer behavior and preferences to offer tailored recommendations and proactive support.

They often deal with integration complexity, high initial costs, continuous data training needs, and issues related to maintaining customer trust.

AI can automate tasks like ticket routing, call summarization, FAQ responses, password resets, and basic troubleshooting.

AI speeds up responses, offers helpful self-service options, and recommends solutions based on customer history, which creates a smoother experience.

No. AI handles repetitive tasks and simple queries, but human agents remain essential for complex, emotional, or nuanced conversations.

Modular CMS development ensures that your system remains flexible. If your search service fails or needs an upgrade, you change out just that one module, not the whole system. This makes CMS transition planning evolutionary rather than revolutionary, saving substantial time and cost.

A Scalable CMS architecture relies on a Headless CMS (API-first content repository), a global Content Delivery Network (CDN) for CMS performance optimization, and a completely separate, disposable presentation layer (like a frontend framework) for rendering.