Highlights
- RAG-Powered Precision: Replaced broken keyword search with a bespoke Retrieval-Augmented Generation (RAG) pipeline that extracts and synthesizes clean data from complex, unstructured documents (PDFs, CMS, and slides) to deliver precise answers.
- 100% Citation-Backed Trust: Eliminated the risk of AI hallucinations by strictly grounding responses in approved internal content. Every answer includes direct source citations, ensuring users can verify the information instantly.
- Zero-Click Resolution: Drastically reduced "time-to-answer" by providing immediate streaming responses rather than a list of blue links, boosting content ROI and significantly lowering Level 1 support queries.
- Enterprise-Grade Governance: Implemented rigid guardrails and security protocols (including PII redaction) that force the AI to refuse to answer if no relevant internal source is found, prioritizing accuracy over fluency.