FAQs

A managed security operations centre service operates defined monitoring and incident workflows on a client’s behalf. Responsibilities can include alert triage, investigation, escalation, case management, and reporting. Coverage and response authority depend on the service agreement.

The onboarding process establishes named accounts, required permissions, authentication, approved access methods, and evidence-handling rules. Analyst locations, data storage, and restrictions on copying or transferring information are confirmed against your requirements.

No. The engagement defines the operational responsibilities Innoraft accepts. Your organization retains its security policies, business risk decisions, and any responsibilities outside that scope. Response permissions and dependencies on other teams are documented before service commencement.

Coverage is specified in the service agreement, including the time zone, working days, holidays, and handover arrangements. On-call participation is scoped separately, with paging criteria, response expectations, escalation paths, and backup coverage. On-call availability does not imply continuous alert monitoring.

We begin by assessing your current tools and integrations. The proposed service identifies the platforms we can operate, any required changes, and responsibilities for licensing and infrastructure. Replacing an existing platform is a separate decision.

A managed service includes responsibility for delivery. Within the contracted scope, Innoraft manages supervision, operating procedures, continuity, quality, and reporting. Your team oversees the service through agreed governance rather than directing every analyst’s daily tasks.

Yes. A co-managed engagement divides responsibilities between Innoraft and your team. We define the queues, systems, workflows, and service obligations we own, together with the decisions and activities retained by your organization.

Our offering is structured around Managed SOC Services and SIEM Management & Optimization. Managed SOC addresses monitoring, investigation, and incident workflows. SIEM management addresses the data sources, configurations, and detection rules that support security monitoring.

Cybersecurity managed services place defined security activities under the ongoing management of a service provider. These can include monitoring, investigation, platform administration, and operational reporting. The contract establishes which activities the provider owns, when they operate, and how service performance is measured.

Yes, when a URL genuinely changes and an equivalent destination exists. Use server-side 301 or 308 redirects, sending each old URL directly to its final destination rather than creating redirect chains.